Boarding Terms and Conditions

 
  • All cats must have been vaccinated within the last 12 months. They must be protected against feline enteritis, rhinotracheitis and calicivirus. If vaccination needs to be updated this must be completed at least 10 days before arrival. Worming and flea control procedures should be current. Any cat found to have parasites present will be treated and charged $35.00
 
  • A 25% deposit is required to secure all stays over 21 days and must be paid at time of booking. 
 
  • All boarding fees are charged at the full daily rate starting on the day of arrival and everyday thereafter including day of departure. We have a minimum charge of 2 days. Platinum, Family and Deluxe Suites incur a minimum charge of 4 days. For all stays between 10 December to 20 January the minimum charge is 7 days and the deposit is  non-refundable/non-transferable. 
 
  • Due to the demand for accommodation, we reserve the right to charge for the days you have booked even if you collect your pet before due date or drop off later.
 
  • Cancellation Policy:  A 50% refund of your booking deposit will be made for cancellations received 30 days before date of arrival, no refund thereafter. No Shows will be invoiced for entire booking charge. 

 

 
  • Our policy is to call a vet at the owner’s expense if it is considered necessary and act on their advice. It is taken that by leaving your pet in our care that this is what you would request. Any charges will be passed onto the owner.
 
  • Please appreciate that we do have set hours. We will only open the cattery outside of these hours at prearranged times and a fee of $50.00 will apply.
 
  • ​​​​Our facilities and management practices are maintained at a very high standard. Therefore the very best of professional care and expertise will be given to your pet. However we accept no responsibility for illness, injury, death or loss for any reason whatsoever. While you are on the cattery premises, your cat(s) are your responsibility. Any loss of a cat during these times will not be the responsibility of the cattery unless gross negligence can be shown.​​​​​​​
 
  • All male cats over the age of 8 months must be neutered.
 
  • We reserve the right to make suitable arrangements for any pet left in our care 14 days after the due collecting date if no contact is made by the owner's or owner’s agent.
 
  • All unpaid accounts will incur late payment fees and collection costs.
 
  • We reserve the right to amend our prices and Terms & Conditions at any time as considered necessary.
 
(Amended Terms and Conditions current 6 June 2018)
 
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Hours
Monday-Friday 
8.30 am to 12.30 pm and 3.00 pm to 6.00 pm
Saturday-Sunday and Public Holidays
8.30 am to 10.30 am and 4.00 pm to 6.00 pm
ANZAC Day 4.00 pm to 6.00 pm 
Closed for drop off and pick ups
Good Friday, Christmas and New Years Day
 
Contact us
  • 4 Kainga Road
  • Kainga
  • Christchurch
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asure-348-858